Frequently Asked Questions
Check our terms and conditions and FAQs here, if you still need help then please contact us on Instagram @huarantinesg or email us at huarantinesg@hotmail.com
General FAQ
All burnt cheesecakes have to be refrigerated and can be kept for up to 3 days
All brownies can be kept in the fridge or air tight at room temperature for up to 3 days.
We are not halal-certified, but we try our best to keep it as separated as possible by having designated equipments and separate ovens for just our bakes. We also use halal ingredients in our product. No pork, lard nor alcohol is present in our bakes.
Yes we do! Email us at huarantinesg@hotmail.com or Instagram dm us @huarantinesg for more details.
Shipping
Islandwide delivery for 10$ per location
We have two time slots 12-5pm or 6-9pm
All proceeds goes to our third party driver directly.
Free delivery to 1 location for orders more than 80$
We would like to do our best to provide a seamless customer experience.
However, actual delivery time varies 30 minutes before/after stated slot due to unforeseen weather condition and road traffic. We seek your kind understanding on such factors that are beyond our control. No compensation nor refunds will be made.
If you have any specific timing for delivery, an additional charge of 8$ will be required. Do Instagram dm us @huarantinesg (typically reply within 16 hours) to arrange or email us at huarantinesg@hotmail.com (typically reply within 48 hours)
We cannot be held liable for any damage rendered to the cake once it has left our facility.
In the event that no one is present at the destination, cakes will be left unattended at your doorstep. We will not be responsible for any lost or damage.
If a wrong address has been provided and re-delivery is required, a surcharge of 10$ will be added.
Any rescheduling of delivery should be done at least 24 hours ahead.
Self collection/drive thru can be done at 670256 (Open air carpark)
Any bakes not picked up within 20minutes of the agreed collective time will be kept with us for a maximum of 4 hours. A new collection point and time might be arranged.
Any rescheduling should be done at least 3 hours prior to actual meet up time.
Once the cake has been collected, it is deemed as acceptance and we will not bear any responsibility to any damage thereafter.
If you have any specific time slot for delivery, an additional charge of 8$ will be required.
Do contact us and let us know your preferred time slot. We will try our best to arrange accordingly.
Contact us via Instagram dm @huarantinesg or email us at huarantinesg@hotmail.com . Thank you